Home Swap Damage Protection with Truvi
Planning a home swap and want extra peace of mind? Truvi's optional Damage Protection Service starts at €10,90 per booking for €500–€50.000 protection, including required guest screening. Higher protection limits up to €1 million and options starting at €0 are also available. Additional screening or verification options cost extra. Terms, exclusions and eligibility requirements apply.
What is the Damage Protection Service?
Truvi’s Damage Protection Service helps homeowners manage eligible damage caused by guests during a home swap. Choose a protection level to suit your needs and budget: €500–€50.000 from €10,90 per booking, €500–€1 million from €18,40, or €0–€1 million from €31,95. These prices include required guest screening. The cheaper options leave the first €500 outside protection; the option starting at €0 can also protect smaller eligible incidents.
The service is optional and is not insurance. Protection and any payment are subject to Truvi’s applicable terms and assessment.
All amounts shown on this page are in euros. Check your selected services, protection amount and final price with Truvi before confirming.
What is included?
Examples of eligible damage and expenses, subject to Truvi’s terms and assessment, include:
- ✅ Accidental guest damage
- ✅ Intentional guest damage
- ✅ Smoke damage in non-smoking homes
- ✅ Damage from unauthorised parties
- ✅ Replacement of excessively soiled or ruined linens and towels
- ✅ Delivery expenses for eligible replacement items
What is not included?
- ❌ Cosmetic damage that does not affect functionality
- ❌ Pet damage, except damage caused by service animals
- ❌ Wear and tear
- ❌ Management fees
- ❌ Routine maintenance issues not caused by guests
- ❌ Damage from parties approved by the host
- ❌ Bodily injury and liability claims
- ❌ Damage caused by natural events
- ❌ Loss of income
These examples are not a complete list. For full eligibility requirements and exclusions, review Truvi's website and their Terms & Conditions page.
⚠️ Important disclaimer
Swaphouse is not liable for any damages incurred during a home swap. We do not manage, administer, or oversee the Damage Protection Service, nor do we handle any reported incidents, disputes, or payments associated with the service. Read more
All inquiries and incident management are conducted solely by Truvi. Our partnership with Truvi is solely for the benefit of our members, providing an optional protection service to enhance your home swapping experience. All obligations regarding the Damage Protection Service are managed by Truvi.
For all details and Truvi's Damage Protection Service, we recommend visiting their website and reading their Terms & Conditions page.
How does it work?
Frequently Asked Questions
Truvi offers several protection options, so your booking can cost less than €31,95. Prices including required guest screening start at:
- €10,90 per booking: protection from €500 up to €50.000.
- €18,40 per booking: protection from €500 up to €1 million.
- €31,95 per booking: protection from €0 up to €1 million.
The options starting at €500 leave the first €500 outside protection. Choose the option starting at €0 if you also want protection for smaller eligible incidents.
Additional screening or verification options increase the total price. Terms, exclusions and eligibility requirements apply. Check your selected services and final price with Truvi before confirming. See Truvi’s current pricing for details.
Additional identity verification and background checks are optional and may involve further guest information and extra fees. Screening helps assess risk but does not guarantee that damage or fraud will not occur.
Before the swap begins, check that your booking shows as Protected and that the protection amount is correct.
Truvi assesses the incident and determines whether a payment is available. Read Truvi’s claims guidance and the applicable terms for details.
Home Swapping with a Safety Net
To get started with the Damage Protection Service, or for more detailed information about the protection exclusions and processes, please visit the Truvi Damage Protection Service page.
