Privacy Policy

Our Privacy Policy outlines the collection, use, sharing, and privacy rights associated with your personal information.


Swaphouse respects your personal data and strives for confidential treatment. By using Swaphouse, you provide us with personal information. In the Privacy statement, we explain how we handle your personal data. The basis for this is the General Data Protection Regulation (GDPR).

Legal Basis for Processing Personal Data

The personal data is processed on the following grounds:

  • Legal obligation;
  • Execution of the agreement;
  • Obtained consent from the data subject(s);
  • Legitimate interest.

Recipients and Data Managers

The personal data is processed by: Swaphouse B.V., a company registered in the Netherlands under number 91817056, at Hoofdweg 813, 1055 SC Amsterdam.

Data Protection Officer (DPO)

For further explanations or questions about the Privacy Policy, you can turn to the DPO, Tobias Sweijen, [email protected].


The privacy statement applies to all users of the website and the services of Swaphouse. This privacy policy does not apply to third-party websites that are linked to the Swaphouse website. Swaphouse is not responsible or liable for the way these websites handle your data.

Processed Data

Swaphouse processes the following personal data for the purpose of providing services or data provided by the individual on their own initiative:

  • First name and last name;
  • Profile photo;
  • Contact details: Address, phone number, email address;
  • IP address;
  • Location of accommodation/housing
  • Amenities, what your place has to offer;
  • Photos;
  • Videos;
  • Chat messages via the website.

Purpose of Processing

Swaphouse processes personal data for the following purposes:

  • Browsing on the website;
  • Communication with users and between users;
  • For marketing, newsletters, social media;
  • Service emails;
  • Data security;
  • Maintaining and improving the quality of services and security;
  • Research and development;
  • Statistics;
  • Compliance with legal and statutory obligations;
  • In case of disputes.

Your data is not sold to third parties. However, data is shared with third parties that are linked to the website and for the use of Google Analytics

Statistics and Cookies

Swaphouse collects usage data of the website for statistical purposes and to improve the service. The collected personal data is generally anonymous and is not sold or provided to third parties.

Swaphouse's website uses cookies from Google Analytics to follow user behavior and general trends and to obtain reports.

To enhance the usability of the website, Swaphouse uses cookies. A cookie is a text file that is placed on your computer, tablet, or smartphone during your visit to our website. You can refuse cookies at any time. However, this may limit the functionality or ease of use of the website.


Swaphouse places great value on security and protection of your personal data and provides appropriate technical and organizational measures to ensure a security level commensurate with the risk.

Data Breaches

Swaphouse strives to prevent data breaches. If a data breach occurs, Swaphouse will notify users and the Dutch Data Protection Authority as soon as possible after becoming aware of the data breach.

Rights of Data Subjects

You can send a request to [email protected] for access, correction, restriction, objection, data portability, deletion of your personal data, or withdrawal of previously given consent to Swaphouse. Only requests concerning your own personal data will be processed. You will receive a response from us within four weeks of receiving your request.

At any time, you can delete your account and data via the platform.

Storing and Deleting Data

Your data will not be stored longer than necessary for the mentioned purposes, in case of disputes, or as required by laws and regulations.

Adjusting Privacy Statement

Swaphouse may change the privacy statement at any time to comply with laws and regulations and in case of changes in our practice. Of course, we will inform you of the adjustments.

Last updated: October 31, 2023.