Build trust with identity verification.

Didit is the specialist identity-verification company that carries out Swaphouse’s ID, selfie and liveness checks. According to Didit, its platform is used by more than 2,000 businesses worldwide.

Didit encrypts verification data and has independently audited security controls. These include ISO 27001 certification and a SOC 2 Type II audit, which assess how it manages information security and protects customer data.

You can read more about Didit’s security credentials and how it handles verification data.

Yes. It’s optional and free for now, and you can keep using Swaphouse without it. Each check has a cost, which we’re covering while we roll it out. We may make it a paid feature later to cover those costs. If we do, we’ll show the price before you decide to start.

We’re making it available gradually. When the “Verify your identity” option appears in your profile, it’s not a required step. Identity verification is optional and up to you. Don’t see the option in your profile? Reach out to Swaphouse Support so we can enable it for you.

A mobile device to scan your ID and take a selfie, and an ID card, passport or driver’s license. Didit shows which documents it accepts for your country. You can start in your Swaphouse profile on any device, then open Didit’s email on your phone for the scan.

Once you’ve entered your name, Didit emails you an invitation and your profile shows that your check is pending. Follow Didit’s steps, then return to your Swaphouse profile to follow the status. As soon as we receive an approved result, your Identity Verified badge appears automatically. If the check isn’t approved, your profile shows whether you can try again or should contact us.

You can keep using Swaphouse as usual, just without the Identity Verified badge. Your profile shows the next step. If a retry is offered, you can request a new invitation. You have up to three attempts in total, and an invitation that expires before you start doesn’t use one up. Cancelling a check doesn’t give you extra attempts. Each new attempt still needs to pass the checks.

Contact us if no retry is offered, you’ve used all three attempts, your link has expired, or an error leaves you unsure what to do. A failed check or a technical problem isn’t, on its own, a sign of fraud. Any separate concerns about misuse or breaking our rules are handled separately.

Yes. Contact us and explain what happened. A Swaphouse team member will look into it and explain the next steps. If the original verification data has already been deleted, you may need to complete a new check. We can also help if a technical error stopped you from finishing the check. Contacting us doesn’t automatically change the result or restore an Identity Verified badge. Please don’t send us your ID document or selfie.

Not at the moment. If that changes, we’ll let you know in advance. Your Identity Verified badge shows that you passed the check at that time. It doesn’t mean we keep checking your identity or who uses your account. It also stays in place when Didit deletes your ID images and selfie after one month.

We may review or suspend it if concerns come up, and may ask you to verify again if anything changes or the earlier check is no longer reliable.

Your legal name is checked against your ID. Didit doesn’t check your public name, but it must match your verified legal name or a short form of it. Didit compares the selfie you take during verification with your ID photo only. It doesn’t compare it with your Swaphouse profile pictures or check your other photos.

You can edit your public name, as long as it matches your verified legal name or a short form of it. Don’t impersonate anyone. We may review changes and ask for clarification. Your legal name is locked once you’ve confirmed it. To use a different legal name, for example after a legal name change, remove your verification and verify again.

No. Each member verifies their own identity, so one Identity Verified badge doesn’t cover a partner, co-host or everyone who may stay. Check which person is verified in the listing’s trust information.

Didit runs the identity check for Swaphouse. Its technology reads your ID, checks for a live person in front of the camera and compares your selfie with your ID photo. It also looks at device and connection information for signs of possible fraud. Didit says it protects this information by encrypting it (making it unreadable without the right digital key) and by limiting who can access it. Some checks may also be reviewed by a person.

Didit processes your data in the EEA. Any transfer outside it is protected by standard EU data protection clauses.

For the latest details about where your information is handled, which companies help Didit and how it’s protected, read Didit’s Verification Privacy Notice. You can also ask us.

No. We’ve turned this off. Didit says it won’t use verification information from Swaphouse members to build, test or improve its AI models, for earlier and new checks. Didit still uses its technology to run your check.

Yes. You can remove it from your Swaphouse profile, or contact us and we’ll do it for you. Removing verification removes your Identity Verified badge and verification data. You’ll need to verify again to get the badge back.

The badge disappears straight away. We delete our verification record and ask Didit to delete any verification data it still holds, which can take a little time to complete. Your public name, profile and any other verifications or badges stay as they are. If you manage your home with a co-host, their own identity verification isn’t affected.

Contact us to ask for access to your data or a correction, or with any question about your verification data. You can remove your verification yourself from your Swaphouse profile. Please don’t send identity documents in a regular support message. Our Privacy Policy and Didit’s Verification Privacy Notice explain your privacy rights, and any cases where information must be kept by law.

If you suspect a profile is misleading or someone is impersonating another person, report it to Swaphouse Support with a link to the profile and explain your concern. We may contact the member, remove their verification badge or suspend or terminate their account if needed. As always, you decide whether to proceed with a swap. An Identity Verified badge is never a reason to ignore a concern.